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Privacy Policy Guidelines

Hankyu Hanshin Holdings Group (“the Group”) believes that companies have an important obligation to appropriately manage and protect personal information that can be used to identify a customer, such as the customer’s name, address, telephone number and e-mail address (hereafter, “personal information”). Accordingly, the Group has set forth Privacy Policy Guidelines (“Policy Guidelines”) as Data Controller as follows. In addition, if any of our group companies uses personal information in a manner different from this Policy Guidelines, the company will notify or announce it on each website.

1. Scope
These Policy Guidelines shall apply to all personal information handled by the Group.
2. Legal compliance

The Group shall comply with laws, governmental ordinances, national guidelines and other regulations regarding the handling of personal information.
The Group shall process personal information based on one of the following legal bases:

The Group has obtained the consent of the information subject or has communicated required matters to the information subject in accordance with applicable laws and regulations.
The processing is necessary to perform the obligations under the contract with the information subject.
The processing is necessary for the group to fulfil its legal obligations.
The processing is necessary to secure legitimate interests pursued by the Group.
3. Internal structures
The Group has put in place internal structures to facilitate the management of personal information, including by forming a department to oversee the protection of personal information and by assigning supervisors responsible for managing personal information in each of its departments.
4. Use of personal information
Whenever using personal information, the Group shall define the purpose of use of personal information and restrict the use of information to the scope necessary to achieve that purpose.
The Group may provide personal information to a website design company in accordance with the GDPR for the purposes separately defined.
In such a case, The Group will transfer personal data based on EU-Japan adequacy decisions (Article 45 of GDPR).
The Group shall store personal information for the period necessary for achieving the purposes.
5. Acquisition of personal information
The Group shall acquire personal information using lawful and appropriate means.
6. Accuracy
The Group shall take appropriate measures to ensure that the personal information in its possession is accurate and up-to-date.
7. Security
The Group shall take necessary and appropriate measures to ensure the integrity of the personal information in its possession so as to prevent unauthorized access, loss, destruction, alteration, improper disclosure, or other misuse.
8. Supervision of subcontractors
When outsourcing the handling of personal information, the Group shall implement the necessary and appropriate supervision to ensure contractors manage personal information safely.
9. Taking actions on the rights of individuals

The Group shall take appropriate actions on the information subject’s requests on the processing of personal information concerning him or her in accordance with applicable laws and regulations. The requests of the information subject shall include:

Access to the personal information
Rectification or erasure of the personal information
Restriction on the processing of the personal information
Lodging a complaint against the processing of the personal information
 The information subject may lodge a complaint with the supervisory authority.
Data portability of the personal information
Withdrawal of consent on the processing of the personal information
Contest against the processing of the personal information
10. Inquiries concerning personal information

Inquiries concerning personal information shall be accepted and processed by the following contact point.

<Contact Point of Data Controller>
Group Planning Division, Public Relations Dept. Hankyu Hanshin Holdings, Inc.
Phone : +81-6-6373-5004
Office hours: 9:00 to 17:50, Japan Standard Time (closed on Saturday, Sunday, New Year holidays, Golden Week, and other public holidays)
11. Ongoing improvements
The Group shall conduct periodic audits and review and improve its internal guidelines and structures on an ongoing basis to ensure that personal information is appropriately protected.
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As a Corporate Group, We Strive to Provide Enriched Lifestyles
by Supporting and Improving the Daily Lives of Our Customers

  • Hankyu Corporation
  • Hanshin Electric Railway
  • Hanshin Electric Railway
  • Hankyu Travel International
  • HANKYU HANSHIN EXPRESS
  • Hankyu Hanshin Hotels